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Subscription Management

This guide explains how to manage your QA ZERO premium subscription, including renewal, cancellation, and upgrading or downgrading your plan.

Understanding Your Subscription​

QA ZERO premium licenses are subscription-based, with options for:

  • Annual billing (most popular)
  • Monthly billing
  • Multi-year billing (2-3 years with discount)

Your subscription includes:

  • Access to premium features
  • Plugin updates
  • Technical support
  • License management

Viewing Subscription Details​

To view your current subscription details:

  1. Log in to your QA ZERO account at https://qazero.com/account/
  2. Navigate to the Subscriptions section
  3. View your subscription information:
    • Plan type (Personal, Business, Agency)
    • Billing cycle (monthly, annual, multi-year)
    • Next billing date
    • Payment method
    • Subscription history

Subscription Details Page

Renewal Process​

Automatic Renewal​

By default, QA ZERO subscriptions are set to renew automatically:

  1. You will receive email notifications 7 days and 3 days before the renewal date
  2. The renewal will use the payment method on file
  3. Your license will continue without interruption
  4. A receipt will be emailed to you after the renewal is processed

Manual Renewal​

If you've disabled automatic renewal:

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Click Renew next to the expiring subscription
  4. Select your renewal term
  5. Complete the checkout process

Renewal Discounts​

QA ZERO offers loyalty discounts for renewals:

  • 15% discount for 1-year renewals
  • 25% discount for 2-year renewals
  • 35% discount for 3-year renewals

Changing Your Subscription​

Upgrading Your Plan​

To upgrade to a higher tier (e.g., from Personal to Business):

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Click Upgrade next to your current subscription
  4. Select your new plan tier
  5. Review the prorated amount (credit for unused portion of current subscription)
  6. Complete the checkout process
  7. Your license will be immediately upgraded

Upgrade Subscription Screen

Downgrading Your Plan​

To downgrade to a lower tier:

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Click Change Plan
  4. Select a lower tier
  5. Choose when to apply the change:
    • Immediately (prorated refund issued)
    • At next renewal date (current plan remains active until then)
  6. Confirm your selection

Note that downgrading may result in loss of access to certain features and reduced site limits.

Changing Billing Cycle​

To change from monthly to annual billing (or vice versa):

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Click Change Billing Cycle
  4. Select your preferred cycle
  5. Review the price adjustment
  6. Confirm the change

Managing Payment Methods​

Adding a Payment Method​

  1. Log in to your QA ZERO account
  2. Navigate to the Payment Methods section
  3. Click Add Payment Method
  4. Enter your payment details
  5. Set as default if desired
  6. Save the payment method

Updating a Payment Method​

  1. Log in to your QA ZERO account
  2. Navigate to the Payment Methods section
  3. Find the payment method you want to update
  4. Click Edit
  5. Update the information
  6. Save changes

Removing a Payment Method​

  1. Log in to your QA ZERO account
  2. Navigate to the Payment Methods section
  3. Find the payment method you want to remove
  4. Click Delete
  5. Confirm deletion

Note: You cannot delete a payment method that is currently being used for an active subscription.

Cancellation Process​

To cancel your QA ZERO subscription:

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Click Cancel Subscription
  4. Select a reason for cancellation (optional but helpful)
  5. Choose when to cancel:
    • Immediately (prorated refund may be issued)
    • At the end of the current billing period
  6. Confirm cancellation

Cancel Subscription Screen

What Happens After Cancellation​

After cancelling your subscription:

  1. You will receive a confirmation email
  2. If cancelled immediately:
    • Premium features will be disabled
    • Your site will revert to the free version
    • Collected data will be retained for 30 days
  3. If cancelled at the end of the billing period:
    • Premium features will remain active until that date
    • You will receive a reminder email before features are disabled

Reactivating a Cancelled Subscription​

To reactivate a cancelled subscription:

  1. Log in to your QA ZERO account
  2. Navigate to the Subscriptions section
  3. Find your cancelled subscription
  4. Click Reactivate
  5. Confirm reactivation

If reactivated within 30 days, your previous settings and data will be restored.

Subscription FAQs​

Can I use my license on multiple sites?​

  • Personal tier: 1 site only
  • Business tier: Up to 3 sites
  • Agency tier: Up to 10 sites

What happens if my payment fails?​

  1. We will attempt to process the payment again after 3 days
  2. You will receive email notifications about the failed payment
  3. After three failed attempts, your subscription will be paused
  4. You will have a 15-day grace period to update your payment information

Can I get a refund?​

QA ZERO offers a 14-day money-back guarantee. Contact support within 14 days of purchase for a full refund.

How do I get an invoice for my subscription?​

Invoices are automatically emailed after each payment. You can also download them from the Billing History section of your account.

Getting Help​

If you have questions about your subscription:

  1. Check the Billing FAQ
  2. Contact the billing team at billing@qazero.com
  3. Use the live chat on the QA ZERO website during business hours