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Troubleshooting License Errors

If you're experiencing issues with your QA ZERO license, this guide will help you identify and resolve common license-related problems.

Common License Errors​

Invalid License Key​

If you see an "Invalid License Key" error:

Invalid License Key Error

Possible causes:

  1. Typo in License Key: The license key was entered incorrectly
  2. Expired License: The license has expired and needs renewal
  3. Revoked License: The license has been revoked due to terms violation

License Activation Limit Reached​

If you see a "License Activation Limit Reached" error:

Activation Limit Error

This means you've activated the license on the maximum number of sites allowed by your license tier.

Connection Error​

If you see a "Connection Error" when trying to activate or verify your license:

License Connection Error

This indicates that your WordPress site cannot connect to the QA ZERO license server.

License Deactivated Unexpectedly​

If your previously activated license shows as deactivated:

License Deactivated Error

This can occur if the license was deactivated from another location or if there are connectivity issues.

Resolving License Issues​

Verify License Key​

  1. Navigate to QA ZERO > License
  2. Check the license key for typos or extra spaces
  3. Re-enter the license key if necessary
  4. Click Activate License

Check License Status​

  1. Log in to your QA ZERO account at https://mem.quarka.org/tsushin/
  2. Check the status, expiration date, and activation count of your license
  3. If expired, renew your license

License Status in Account

Deactivate Unused Sites​

If you've reached your activation limit:

  1. Navigate to QA ZERO > License
  2. Click Deactivate License to free up an activation slot
  3. You can then activate the license on another site

Fix Connection Issues​

If you're experiencing connection issues:

  1. Check if your server can connect to the license server at mem.quarka.org
  2. Verify that your server has outbound connection capabilities
  3. Temporarily disable any security plugins or firewalls
  4. Contact your hosting provider to ensure they don't block outbound connections

Retry License Activation​

If automatic activation fails, you can try these steps:

  1. Navigate to QA ZERO > License
  2. Check your internet connection
  3. Verify that your server can connect to mem.quarka.org
  4. Clear your browser cache
  5. Try activating the license again

License Activation

License Tiers and Upgrades​

Understanding License Tiers​

QA ZERO offers several license tiers:

TierFeaturesLimitations
FreeBasic analytics, click heatmap1 page only
FriendBasic analytics, click heatmapLimited pages
PersonalFull analytics, all heatmap typesStandard support
LightFull analytics, all heatmap typesEnhanced support
BusinessAll features + advanced reportingPriority support
Business PlusAll features + AI insightsPremium support
AgentAll features + white labelingDedicated support
EnterpriseCustom solutionsCustom support

Upgrading Your License​

To upgrade your license:

  1. Log in to your QA ZERO account at https://mem.quarka.org/tsushin/
  2. Purchase the new license tier
  3. Activate the new license key on your site
  4. Your license will be automatically upgraded

Downgrading Your License​

To downgrade your license:

  1. Wait until your current license expires
  2. Purchase the lower-tier license
  3. Activate the new license on your site

Note that downgrading may result in loss of access to certain features.

License Renewal​

Automatic Renewal​

By default, QA ZERO licenses are set to renew automatically:

  1. You will receive email notifications before the renewal date
  2. The renewal will use the payment method on file
  3. Your license will continue without interruption

Manual Renewal​

If you've disabled automatic renewal:

  1. Log in to your QA ZERO account at https://mem.quarka.org/tsushin/
  2. Purchase a renewal for your license
  3. Your license will be renewed

Renewal Benefits​

QA ZERO offers benefits for renewing your license:

  1. Continued access to premium features
  2. Access to updates and new features
  3. Ongoing support for your installation

Transferring Licenses​

To transfer a license to a different site:

  1. Deactivate the license on the current site
  2. Navigate to QA ZERO > License on the new site
  3. Enter your license key
  4. Click Activate License

Getting Support for License Issues​

If you continue to experience license issues:

  1. Contact QA ZERO support with:
    • Your license key (last 4 characters only for security)
    • Description of the issue
    • Screenshots of any error messages
    • Steps you've already taken to troubleshoot
    • Your WordPress and PHP versions